Return and Refund Policy – CANBELLECTION

At CANBELLECTION, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a clear and easy return and refund process. Please review our policy below to understand how we handle returns and refunds.

1. Return Eligibility

You may return eligible items within 30 days of receiving your order for a refund or exchange. To qualify for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging with all tags and labels intact.
  • The product should be undamaged and free from any signs of use or wear.
  • Returns must be made within 30 days of the delivery date.

Non-returnable items include:

  • Sale or discounted items
  • Customized or personalized products
  • Opened or used items

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at contact@canbellection.xyz or call us at 617-287-1723. Provide your order number, the product(s) you wish to return, and the reason for your return.

  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and the return address.

  3. Package the Item: Carefully package the item in its original packaging to prevent damage during the return shipment. Include the original receipt or order confirmation.

  4. Ship the Item: Return the item to the address provided by our customer service team. The customer is responsible for the cost of return shipping unless the item is defective or damaged.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund. The refund will be issued to your original payment method, and you will be notified once the refund is complete. Please note:

  • Refunds will be processed within 7-10 business days after we receive and approve the return.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.
  • Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

4. Exchanges

Currently, CANBELLECTION does not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@canbellection.xyz or 617-287-1723. We will arrange for a return and provide a full refund or exchange at no extra cost to you. Please take photos of the damage or defect and retain all packaging materials to help expedite the process.

6. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account or credit card statement again. It may take some time for the refund to be posted. If you still haven’t received your refund after several business days, please contact us at contact@canbellection.xyz.

7. Customer Satisfaction Guarantee

We are committed to your satisfaction. If you have any issues with your order or our products, please don’t hesitate to contact us. We will work with you to resolve any problems and ensure that you are happy with your purchase.

8. Contact Information

For any questions or concerns regarding returns or refunds, please contact us:

CANBELLECTION – Thank you for choosing CANBELLECTION. We strive to ensure your satisfaction with every purchase and are here to assist you every step of the way!